Store Policies

Store Policy 

Mail Order Natives ships all plants through UPS (United Parcel Service). When plants are shipped, the customer will be notified by email. We take great care in packaging plants so that they arrive in perfect condition. However, should a plant be damaged en route, the customer should contact us immediately, so we can remedy the situation. We require a photo/photos of any damaged or declining plants. All plants are guaranteed to be healthy and true to name upon shipment. We DO NOT guarantee plants after they have been planted for several months, because we have no control over an individual's gardening practices or climate. We ship 12 months a year, but we recommend that plants be shipped October through March, during their dormant season. Plants are shipped semi-bareroot, or in small pots. Most of the time, plants have no leaves at shipment, because they are dormant. Roots are examined before shipping to guarantee a healthy plant. If you are planting in the south (TN or farther south) you should probably plant in the fall. If you are in the northern portion of the country, spring planting is usually best.

We DO NOT guarantee plants shipped during the hot summer months. Most of the time, the plants arrive in great condition even when it is hot. Sometimes, they don't.  We do not recommend shipping plants during the summer. 

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